Best For
High-tech sale features
Price
$15-$65/month
Annual Discount
-
Promotion
21-day free trial
Overview
Freshworks CRM, formerly Freshsales, is an AI-based all-in-one CRM that combines sales force automation, an in-built phone, and chat. It provides a 360-degree view of your business, which is one of the prominent features of Freshworks CRM software.
Key Features
●It provides solutions to convert leads into customers.
●You can check where the deal is stuck in the sales funnel and change your strategy accordingly to crack the deal, maximizing your chances of conversion.
●It is easy to track and lead scores with AI-feature in the software. Moreover, it helps you identify the likely leads to make a purchase.
●It allows handpicked leads to select salespeople automatically.
●Besides, the smart form feature helps to convert a person who lives up to the form into a potential lead and add it to your database.
User Experience
The Freshworks CRM software provides a whole customer journey. It is an easy option for those new to CRM systems and those who want an easily customizable platform to track sales and monitor customer service. Moreover, you can view the customer interaction with the company, so resolving the issues and providing optimum services to the clients is easy.
Benefits
●Provides high-level automation, intelligent workflows, and an extensive range of integrations.
●It also provides behaviour-based lead segmentation, including Advanced lead scoring based on characteristics.
●Sends out personalized welcome and voicemail messages.
●It is also one of the best mobile CRMs with a mobile app.
Limitations
●Some features like salary slips, income tax proof submissions, and others can be helpful. Moreover, slow loading times can be frustrating.
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